Your e-commerce chief of staff

What is bleeding. What to fix. What you are aiming at.

Every operator wakes up needing the same reset: what broke overnight, what to focus on today, and whether the business is still on track for the year. Watermelon connects every system you run through its Wavelon engine. Jordan, the chief of staff that lives on top of it, gives you and your team that answer every morning, then carries out the fixes you approve.

Built inside a 20 million dollar grocery business, where it has run every day since September. Works on desktop and in the mobile app.

app.thewatermelon.co · morning brief · Sat 11 Oct
Good morning. Three things to do today.Example store, numbers illustrative
YesterdayC$47.3kflat vs day before
Last 30 daysC$1.48M+17% vs last year
Contribution31.2%-1.4 pts
Cash runway7.9 mounchanged

Fix first

Guest checkout returns no delivery options in the app. New customers cannot buy. Started Thursday after the carrier change.
~C$3.1k/day
Meta spend up 22%, revenue from it flat. The two new campaigns are buying returning customers. Move them to the retention audience.
C$640/day
Repeat rate at 30 days hit 14%, best since May. The buy-again shelf is working. Keep it above the fold.
keep
Ask Jordan anything about your numbers ⌘K "why is Tuesday always slow?"
01 / How it works

Connect once. Get told what matters, every day.

No dashboards to build, no analyst to hire. Watermelon reads the systems you already run and turns them into decisions.

Connect

Shopify, Magento or WooCommerce, your ad accounts, email platform, accounting, support desk and Slack. Read-only to start.

Health check

Forty checks across marketing, operations, finance and customers run in the first hour. You get a scored report in plain language.

Daily brief

Every morning: what moved, what is working, and the three things to fix in each area, with the dollar amount behind each.

Ask

A chat that answers against your own numbers, states the definition it used, and shows the source. Desktop or the mobile app.

Act

Approve a fix and Watermelon makes the change in your store or ad account, with an audit trail and a one-click undo.

02 / What it watches

Four areas. Three priorities in each. One home view.

Most founders are strong on one side of the business. Watermelon covers the other side, in the language each side understands.

Marketing

Spend that buys new customers, not old ones

  • Platform claims checked against site analytics and first orders
  • Email and SMS revenue by flow, with the ones that stopped sending
  • Search terms with no results and what shoppers wanted
  • Promotion cost against the margin it bought
Operations

Stock, shipping and the day's orders

  • Days of cover on the top 200 products and what runs out this week
  • Orders not shipped by the promised day, by carrier
  • Shipping cost per order against what customers paid
  • Purchase orders overdue from suppliers
Finance

Books that agree with the platforms

  • Revenue in the accounting file against payments and the store, with the gap explained
  • Contribution margin by channel after ads, shipping and payment fees
  • Lifetime value against acquisition cost, by channel and by cohort
  • Fixed costs, cash runway and the two levers that move it most
  • Discounts and refunds as a share of sales, trend and cause
Customers

Who comes back and why people write in

  • Repeat rate at 30 and 90 days, new versus returning
  • Top complaint themes this week with the orders behind them
  • Response time and tickets waiting overnight
  • Products that generate the most returns
Whole company, not one department

Every tool looks at one department. You have to run the whole thing.

Store platforms, ad platforms, email tools and help desks each ship an assistant that sees its own corner. A founder decides across all of them: margin, cash, fixed costs, the team, the plan. Watermelon connects the whole business the way a chief of staff would, judges every number against the whole, and puts the same brief in front of you and your leads, so marketing, operations, finance and service decide from one picture, together.

It knows where you are going

Tell it the targets once. It measures every day against them.

Revenue goal, margin floor, the most you will pay for a customer, the cash you want to keep. The brief reports distance to each target, flags the week you fall behind, and says which of the three fixes closes the gap fastest. Direction, not just data.

03 / The brief

What is working, what to fix, and how much it is worth.

Every brief names the wins to keep and the three fixes per area, ranked by the money behind them. Example below, numbers illustrative.

Doing well
Repeat rate14% at 30 days, up from 11% in May. The buy-again shelf and the free-shipping threshold are doing the work.
EmailFlows earn 31% of revenue at almost no cost. The welcome series converts 9% of sign-ups.
Fulfilment98% of orders shipped same or next day, best quarter on record.
Google AdsBrand search is cheap and clean. Non-brand returns 3.1 times spend on first orders.
Fix first
Marketing1. Move the two new Meta campaigns off returning customers. 2. Restart the abandoned-cart flow that stopped on 2 Oct. 3. Add redirects for the three searches with no results.
Operations1. Reorder the four products that run out Thursday. 2. Chase the supplier order 11 days late. 3. Stop free shipping on the two heaviest items.
Finance1. Explain the 8% gap between the books and the processor. 2. Cut the two discount codes costing more than they earn. 3. Move the Meta budget before the month closes.
Customers1. Answer the 14 tickets waiting overnight. 2. Look at the cherry pit complaints, five this week. 3. Reply to the two one-star reviews on the best seller.
04 / Connectors

It reads the systems you already pay for.

Store first, then whatever else you have. Read access to start; write access only for the actions you approve.

Store

ShopifyMagentoWooCommerceBigCommerceAmazon

Marketing

Meta AdsGoogle AdsGoogle Analytics 4KlaviyoAlgoliaTikTokMailchimp

Finance

QuickBooks OnlineStripeBraintreeXeroShopify PaymentsPayPal

Operations

ShipHeroShipStationCin7Your 3PL's reports

Customers

KustomerGorgiasZendeskReviews.ioYotpo

Where you work

SlackMicrosoft TeamsEmailMobile app

Highlighted connectors are live in the operator it was built in. The rest are on the roadmap in the order customers ask.

Founder groups

Five founders, one problem, six weeks.

The health check knows what each store is struggling with this month. Watermelon matches you with four other founders of a similar size, in different categories, facing the same issue. One private thread, one call, the assistant keeps score of what everyone tried. Benchmarks for stores like yours on every tab, anonymised and opt-in.

Honest about limits

What Watermelon will not do

Guess.If a number cannot be sourced it says so and tells you what is missing.
Act without you.Every change to a store or ad account is a proposal until you approve it.
Replace your accountant.It reads the books and reconciles them. It does not file anything.
Share your data.Each store has its own warehouse. Benchmarks are aggregated and opt-in.
05 / Pricing

One flat fee. Unlimited questions.

Priced by store size so a 2 million dollar brand and a 40 million dollar brand each pay what the brief is worth to them. No per-seat, no per-conversation.

Starter
C$299 / month

Stores under C$3M a year

  • Store plus two connectors
  • Health check and weekly brief
  • Unlimited chat, desktop and app
Start
Scale
C$1,499 / month

Stores above C$20M or several stores

  • Everything in Growth
  • Actions in store and ads with approval and undo
  • Several entities, one home view
  • Quarterly review with a human operator
Talk to us
06 / Questions

Things founders ask first.

Watermelon, Wavelon and Jordan: who is who?

Watermelon is the company. Wavelon is the engine underneath: the connectors, the warehouse each store gets, the definitions and the forty checks. Jordan is the chief of staff on top: the morning brief, the chat, the follow-ups and, with your approval, the fixes. You talk to Jordan. Wavelon is what makes Jordan right.

Is this another dashboard?

No. The first screen is a ranked list of what to do, with the number behind each item. The charts exist to back the list up, not the other way round.

How is it different from the assistant inside my store platform?

Those read one department. Watermelon reads the store, the ads, the books, the warehouse and the inbox together, which is where a leader's decisions actually live. It has an opinion about what to do next, it shares that view with your team so each lead sees their part of the same picture, and it can carry the fixes out.

Is it for me or for my team?

Both. You see the whole company. Each department lead gets the same brief filtered to their area, with their three fixes, in Slack, Teams, email or the app. The decisions get made together, from one set of numbers.

How long does setup take?

Connecting the store takes ten minutes. The health check runs in the first hour. The daily brief starts the next morning once the ad and finance connections are in.

Who built it?

An operator. It has run every day inside a Canadian online grocery group since September 2026, briefing the owner and six department leads across two companies. The product is that system, made to work for any store.

Where does my data live?

In a warehouse of your own on Google Cloud, in Canada or the US, never mixed with another store's. You can export or delete it at any time.

Ten stores get Watermelon first, at the Growth price, for a year.

Shopify, Magento or WooCommerce, between C$2M and C$50M a year. You get the brief, the chat and a direct line to the people building it. We get your honest feedback.

Write to hello at thewatermelon.co with your store's name and platform.